Audio remains one of our largest areas of failure on the clients end. We can only control whether or not we are receiving their input correctly, the quality of the audio has to be adjusted on the client’s end. So if someone is too loud or muted we have to reach out to the client […]
Video and image quality issues should be escalated to support immediately. The quicker these issues are called out and noticed the better so be sure to double check presets and framing when prepping. Things like over/under exposure, white balance, pixelization or freezing on any video feed could have an impact on the live feed. Keeping […]
Network issues are sometimes easy to mistake for simple Splashtop connection issues. If you are having issues with freezing or lagging in the encoder before you are live, it’s always recommended to disconnect and reconnect first. Once you are live you’ll need to notify support before disconnecting purposefully so we don’t miss any action on […]
Speeds for the cameras PTZ controls are set to be similar across the board, though there are some exceptions. Camera model, network connectivity, overall Videographer preferences and software versions all come into play when we set the speeds. If Fast Frame and Quickshot functions are not working properly this wouldn’t be urgent but you can […]
These may present themselves in different fashions such as: black/frozen camera feeds, crashing software, actions or buttons not responding correctly listed are just a few you may encounter: Things to consider before seeking support: Immediately reach out to support if you have any of the following: If you believe the software is not running well […]
